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Wheelchair user presses for virtual evaluations after missed appointment; providers cite IT limits
Summary
A wheelchair user told the panel his evaluation arrived late without notice and urged broader virtual assessments; providers welcomed the idea but described technical and staffing limits that make virtual-first evaluations difficult to scale.
A resident who has an open chair order told the subcommittee he was left waiting past his scheduled evaluation window without contact and urged the group to expand virtual assessments to speed service for customers who can safely self-report.
Daryl (speaker 8) described an evaluation scheduled for late afternoon that did not occur in the expected window; he said he received no call from technicians and had to rearrange personal plans. "I didn't even hear from one of the techs to just give a heads up," he said. Daryl…
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