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Provider reports stable service levels but committee flags data discrepancy and parts backorders
Summary
Two providers told the subcommittee their repair operations largely maintained prior-month performance, but committee members questioned a reported average repair time that appeared equal to the maximum and raised concern about manufacturer backorders; providers pledged to verify numbers and follow up.
Two providers reported to the Wheelchair Repairs Subcommittee that service levels mostly held steady in February, but members pressed them to correct a likely data-entry error and to address growing parts lead times.
Gary (speaker 7), who gave the first provider report, said his team was “in the ballpark within 1 or 2%” of prior performance and that many repairs finish the same day when parts are available. He reported a staffing mix of eight full-time service technicians and about 20 total technicians who can…
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