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Committee presses agencies and contractors on personal-care attendant pay problems after repeated payroll errors
Summary
Lawmakers flagged years of payroll errors and long call waits by third-party fiscal intermediaries that manage personal-care attendant pay; committee advanced SB 498 while members demanded audits, contract reviews and possible vendor changes.
Lawmakers used the Human Services Committee to press for fixes after repeated reports that personal-care attendants have faced missed or delayed pay and inaccessible customer service from third‑party fiscal intermediaries.
Representative Case described long-standing problems and a complex chain of responsibility: state policies set hours and pay, but third-party contractors administer payroll and sometimes cannot disclose patient-level details because of privacy rules. “Two years ago there was an…
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