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EDD says multi‑year ICMS rollout will prioritize paid family leave and disability first, with UI later
Summary
EDD officials told the Senate Budget Subcommittee No. 5 that the Integrated Claims Management System will be phased—disability and paid family leave first, unemployment insurance later—aiming for a 2031 completion and saying the $1.2 billion contract remains intact; LAO urged elevated legislative oversight as the project enters its most costly phase.
The California Employment Development Department told a Senate budget subcommittee on April 21 that its multiyear modernization effort, known as EDD Next, will deliver the Integrated Claims Management System (ICMS) in two phases, with disability insurance (DI) and paid family leave (PFL) implemented first and unemployment insurance (UI) added on afterward.
EDD Director Nancy Farrias summarized progress on customer‑facing changes — improved online filing, call‑center upgrades, new language access tools and fraud‑prevention enhancements — before turning to the larger ICMS project. “This preparedness is at the core of EDD Next,” Farrias said, adding that customer satisfaction has increased for disability and paid family leave services.
Why phase the project? The department and its CIO, Ajit Turin,…
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