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Commission presses for written cancellation policy after tennis class no‑show
Summary
A commissioner reported a tennis/pickleball class at Roosevelt had no instructor present and asked for a written cancellation and make‑up policy; staff said the instructor emailed a late cancellation and staff will follow up and issue refunds if needed.
A commissioner raised concerns Dec. 1 after participants arrived for a recreation class at Roosevelt and found no instructor or lights on; commissioners urged the Community Services Department to formalize a written cancellation and make‑up policy for vendors and classes.
The commissioner said parents and participants arrived to find courts dark and no staff present and asked whether vendors are given a clear cancellation policy when they contract with the city. “I think there should be 24 hour notice and the vendor…
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