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Planning Division reports fewer applications, more online engagement in annual briefing
Summary
The Planning Division presented its annual report showing declines in walk‑ins and some application categories, increased phone and online engagement, nearly 983 land‑use applications last year, and more than 4,600 building permits reviewed; staff emphasized shifting work away from minor application reviews toward policy work.
Director Nick delivered the Planning Division’s annual report and walked commissioners through workload metrics and service changes since 2020. He said walk‑in customers are down roughly one‑third compared with pre‑COVID years while phone inquiries have risen to more than 5,000 and email contacts are about 2,000 annually.
Nick highlighted that staff reviewed about 4,600 building permits last year and processed roughly 983…
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