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Council hears review of bulky and abandoned-item pickup; staff directed to improve equity and digital reporting
Summary
Council received a quality-assurance review of bulky and abandoned-item collection that flagged service differences between single-family and multifamily accounts and recommended digital and process changes; council asked staff to pursue options to rebalance service and improve the MyGlendale reporting experience.
City staff presented a quality-assurance review of Glendale’s bulky and abandoned-item collection program and the city’s digital service-request workflows, then asked the council for direction on improving equity between single-family and multifamily service and on how the city handles abandoned items.
Assistant Director Dan Hargrove summarized the scope of the review: staff analyzed metrics before and after the franchise model was implemented, conducted cold tests of digital service-request systems, evaluated franchise hauler…
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