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Council pushes to restore online bill pay as water meter rollout nears
Summary
After months of outages with legacy billing software, councilors set a target of July 1 to enable online bill payments while the city finishes a meter-installation project and coordinates vendor integration between meter hardware and accounting software.
Councilors pressed staff to get online bill-pay working after a prolonged outage tied to legacy utility billing software from GWorks. Lloyd and other councilors explained that GWorks’ older product stopped working last August and that the city has already paid for the vendor’s cloud product called Front Desk; staff said the city can activate Front Desk but needs vendor training and must complete…
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