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Emergency Communications director pushes in-house Emergency Medical Dispatch and wins approval for two dispatch positions

Meriden Finance & Personnel Committee (joint meeting) · March 12, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Director David Boyce outlined plans to implement Emergency Medical Dispatch in-house starting July 1, 2026, estimated an up-front implementation cost (~$78,000) and ongoing maintenance (~$23,000), and the personnel committee approved two additional dispatch positions to meet minimum staffing and support EMD.

Director David Boyce gave the emergency communications presentation and described staffing, system upgrades and an in-house Emergency Medical Dispatch (EMD) proposal. He said the department currently has 14 clear dispatchers, two part-time dispatchers and two trainees and is requesting two additional full-time positions to reach a staffing complement that would allow the city to operate EMD without heavy overtime.

Boyce said adopting EMD in-house (mandatory to meet state protocols for medical call…

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