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Washington County 911 reports strong call-answer performance; introduces livestock-registration form
Summary
Washington County 911 reported nearly 31,000 calls-for-service for Jan'Mar, 99% of 911 calls answered in under 10 seconds and an average 13-second dispatch for priority medical calls; staff also unveiled an online livestock-registration form to improve response and owner contact.
Washington County 911 presented its quarterly report for January'March on May 5 and introduced a new livestock-registration form intended to improve response and owner notification when animals escape.
Riley Willman, addressing commissioners, said the 911 center handled almost 31,000 calls for service in the quarter, with law enforcement calls comprising about 89 percent, EMS about 8 percent and fire services about 2 percent. On performance, Willman said dispatchers are exceeding national standards: "We are excelling above those national standards with our average call 911 answer time, 99% less than 10 seconds," and the priority-1 medical dispatch average was reported at 13 seconds.
Willman described technology upgrades including a QA and coaching tool (Comms Coach) that automates call evaluation and provides transcripts and summaries; staff intend to use the tool to replace some manual QA functions. She also reported staffing improvements (vacancies reduced, three new hires, improved retention compared with 2024) and training and scholarship awards for personnel.
On outreach, Willman introduced an online livestock-registration form that collects owner name, phone number, gate codes and location details so deputies can contact owners when animals escape and avoid disturbing unrelated residents at night. Commissioners discussed distributing a QR code at feed stores, adding a clickable hyperlink on the county website, text-message outreach and providing paper copies for residents without smartphones. Willman said staff can provide a direct link or paper forms as needed.
The transcript includes counts of calls, QA and staffing details as reported by Willman; it records no formal vote on the registration form or additional funding at this meeting.
