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La Verne to shift residential waste billing to Waste Management; city and vendor plan outreach for senior and mobile-home residents
Summary
The city announced a planned Sept. 1, 2026 transition of residential waste billing to Waste Management to streamline account management; staff and the vendor will run targeted outreach (mailings, in-person workshops, property-manager coordination) and said rates will not change.
City staff and Waste Management presented a plan on May 4 to transition residential solid-waste billing so Waste Management will handle customer accounts directly, with a target implementation date of Sept. 1, 2026. The change is intended to reduce friction created by city-issued account codes and make it easier for residents to resolve billing and service issues directly with the hauler.
Nicole Houston, senior…
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