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Board keeps payment-plan option, debates prorating, account setup fees and deposits
Summary
The board agreed to retain a COVID-era payment-plan option while reviewing application language; members debated whether to prorate utility charges on property transfers and discussed a $15 account-setup fee or small deposits for new accounts, and agreed to review the code before acting.
Board members reviewed the town’s payment-plan form (originating during COVID) and agreed to keep the option available while staff and members refine the application and approval process.
Chair and staff described how shutoff notices are sent and the calendar for collections; staff said notices in March are sent on the…
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