Human Services presenter outlines Kenosha County programs, cites 336,000 calls and $31M in child support

The human services presenter told the Kenosha County committee that the department handled more than 336,000 phone calls in 2025 and that child‑support collections exceeded $31,000,000 in 2024, while outlining eight divisions and several contracted programs. "In 2025, there were over 336,000 phone calls that we took," the presenter said, emphasizing intake volume across support staff and divisions.

Why it matters: Supervisors heard a consolidated snapshot of services and workload that the department says supports decisions on staffing, contracting and future agenda items. The presentation highlighted programs with modest budgets but large community impact (durable‑medical equipment, home visitation), as well as facilities and contractors that influence costs (Brookside Care Center, Chapter 51 placements, contracted behavioral‑health providers).

Department overview and key figures Presenter (Speaker 2) summarized eight divisions: most are housed in the Human Services Building, with two off‑site divisions (the medical examiner's office and Willowbrook/Brookside). The presenter noted many programs are state‑mandated and that department dashboards and program pages are available online.

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