Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Transportation Access topic
No spam. Unsubscribe anytime.
2-1-1 director outlines June pilot to book Lyft rides for Fayette County residents
Summary
Whitney Fields, director of 2-1-1, told council members the program will run a six-month pilot starting in June using Lyft's concierge portal to book rides for residents with a dedicated staffer to coordinate trips; driver availability and weather will affect hours.
Whitney Fields, who identified herself as director of 2-1-1, described a proposal to run a six-month pilot starting in June that would book rides for Fayette County residents using Lyft’s concierge portal.
Fields said the program grew out of prior presentations and partnerships and would expand beyond basic needs transportation to address social determinants of health. She told the council the office plans to use social media and local waypoint centers to market the pilot and would hire a dedicated staff person to run and book the service.
On operations, Fields said her agents answer calls from 7:30 a.m. to 6 p.m. Monday through Friday and that the organization maintains off‑hours coverage; the pilot could modify those hours. She said the program does not contract drivers directly with Lyft but uses Lyft’s concierge portal to arrange rides on behalf of clients, and that ride availability will depend on driver availability and weather conditions.
Council member Ellinger asked when the pilot would begin; Fields said she expects it to start in June. The council did not take a formal vote on the presentation during the work session.
The next procedural step reported in the meeting was to include the matter on the docket for a future session (not specified in the transcript).
