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Residents say MIGA trucks repeatedly miss pickups; council asks company to appear next month
Summary
Residents told the council that contractor MIGA has repeatedly missed trash and yard‑waste pickups; the council discussed withholding payment or deducting costs and voted to ask the company to bring a representative to the next meeting to explain service lapses.
Residents and councilors told the North Providence Town Council that contractor MIGA has missed pickups across the town multiple times in recent weeks, leaving households without trash service and producing repeated complaint calls.
"Our trash hasn't been picked up since last Thursday," said resident Dennis Pouliot, describing photographic evidence showing MIGA trucks passing his street without collecting the curbside trash. Multiple councilors said they had also experienced missed pickups and noted the town had limited options when only one vendor bids on the contract.
The mayor and staff said they have been documenting calls and communications with MIGA and warned the company that the town may withhold payment or dispatch town trucks and deduct costs if MIGA does not correct service failures. Councilman Pollock moved, and the council approved, a motion to ask MIGA to attend the next council meeting to explain the lapses and provide information on call‑handling and response rates.
Councilors recommended the company provide details about its on‑site manager and the number of missed calls, and suggested the town continue to press for corrective action while maintaining contracts until rebidding is viable. If MIGA fails to provide a satisfactory response, councilors said they will consider stronger contract remedies.
