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Presenter urges greater recognition for 911 telecommunicators’ lifesaving, multitasking work
Summary
A presenter told a meeting that 911 telecommunicators do far more than answer phones, saying they coordinate multiple agencies, give life‑saving instructions and maintain detailed call records; the transcript does not identify the speaker’s affiliation or the meeting body.
A presenter told a recorded address that 911 telecommunicators perform complex, often unseen work that goes well beyond answering calls and dispatching units. The presenter said telecommunicators both coordinate multiple responding agencies and provide direct life‑saving instructions to callers.
"A 911 telecommunicator is a multiverse, multitasking person," the presenter said, adding that they can marshal "millions of dollars of resources on a scene within just a very,…
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