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Sac Valley MedShare demos CalCare 360 to Plumas County commission, highlights emergency access and opt-out controls
Summary
Sac Valley MedShare presented its California Care 360 clinical-data platform to the Plumas County Behavioral Health Commission, demonstrating role-based access, patient search and emergency override features and describing partnerships with local hospitals and EMS. Presenters said the platform can support emergency response and audited overrides while allowing patient opt-outs.
Sac Valley MedShare representatives demonstrated California Care 360 to the Plumas County Behavioral Health Commission on March 4, showing a role-based web portal that consolidates clinical records from multiple providers to support care coordination across rural Northern California.
John Helvey, Sac Valley's CEO, said participants include local hospitals and clinics in the county's service area and that the group is aiming for broader statewide adoption. "We're not we don't wanna be hoarders of data," Helvey said. "We want the data to be used to care for people and to make sure that their information is where it needs to be, when it needs to be there." He identified AB 2161 and related bills as legislative pathways connected to the initiative.
Tiffany Hodgetts, Sac Valley's chief technology and quality officer, walked commissioners through the California Care 360 interface, including the landing page's role-based tiles, patient search options (by MRN, name or partial name plus DOB), the clinical summary, visit history and tabs for diagnoses, medications, vitals and lab trends. Hodgetts also highlighted workflow features such as favorites, printable face sheets and the ability to download or print visit documentation.
Commissioners asked how the platform addresses privacy and emergency needs. Helvey said patients receive a notice of privacy practices at the point of treatment and can opt out locally or via an opt-out form on Sac Valley's website. He described an audited emergency override that permits a licensed physician to access a patient's record in true emergency or disaster scenarios: "HIPAA kinda takes a second seat to, taking care of people," Helvey said, adding that all overrides are tracked in security logs and audited.
The presenters said Sac Valley already supports EMS and ambulance partners in several counties and can provide access for mobile crisis and emergency medical personnel when they have patient identifiers. The group also described field deployments during the Camp Fire as an example of on-site support in disaster periods, including providing laptops and internet access for emergency responders.
Commissioners discussed overlaps with state requirements and other platforms; staff noted Medi-Cal Connect and DHCS guidance on real-time data sharing are becoming required components for behavioral health plans. Presenters said Sac Valley participates in national exchange networks and is TEFCA-enabled for certain public-health use cases.
The commission thanked Sac Valley for the demonstration and discussed next steps for local participation, training and potential pilot uses for emergency response and shared care coordination. No formal action was taken at the meeting.
