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Riverside approves urgent five‑year Avaya phone‑system renewal to avoid 311 disruption
Summary
The council unanimously waived the Sunshine Ordinance and authorized a five‑year subscription renewal for the city's Avaya phone system (total ~ $1,111,003.61) after staff said a lapse would risk 311 and other call services; staff negotiated discounts and sought the emergency addition to the agenda to prevent service interruption.
Riverside City Council on April 21 approved, by unanimous vote, an urgent five‑year subscription renewal for the city’s Avaya phone system after staff told council a failure to renew would risk interruption of 311 and other essential services.
Chief Innovation Officer George Khalil said the city’s phone system supports 311, non‑emergency public safety lines and…
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