Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Lewisville unveils 'Project Smarter' to streamline city operations and employee‑led innovations
Summary
City Manager Claire Powell presented 'Project Smarter,' an umbrella for department‑level Lean/Six Sigma, Spark Tank and digital initiatives aimed at reducing grant‑processing errors, shortening permit and uniform lead times, expanding online services and improving street‑work throughput without new staffing.
Lewisville City Manager Claire Powell on Thursday outlined 'Project Smarter,' a multi‑department initiative to use data and process redesign to reduce bureaucratic friction and improve frontline services.
Powell said the program is inward‑facing: staff identify inefficient processes and propose fixes rather than relying solely on top‑down mandates. She described three overlapping efforts—Lean Six Sigma, Peak Performance and Spark Tank—that have been folded under the Project Smarter umbrella to compare approaches and scale what works.
Ashley Carmel summarized a Lean Six Sigma review of the city’s internal grants intake and review process after an audit of 22 grants found a 68% error rate. Carmel said two root causes were late submissions (often within a day or two of an internal deadline) and skipped steps by some departments. The city replaced a manual, Word‑based intake form with an electronic LaserFiche workflow, added automated notifications for reviewers,…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
