Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Broadband topic
No spam. Unsubscribe anytime.
Comcast apologizes after subcontractor complaints; Woodland says it suspended permit and will monitor repairs
Summary
Comcast told Woodland’s council it has terminated a subcontractor that residents complained about during fiber work and apologized; city officials said crews are repairing infrastructure and will continue close oversight as the company vets new contractors.
Comcast representative Amy Day told the Woodland City Council on May 5 that the company will terminate a newly engaged subcontractor and is working to replace it after residents raised complaints about construction conduct during a citywide fiber expansion.
Day, Comcast’s director of government and community affairs for the North Valley Region, said the contractor’s actions “did not align with our values” and that Comcast had removed the firm from this project and from “any current and future work in California.” She apologized to affected residents and said Comcast is “actively vetting experienced qualified contractors to ensure the highest standards of safety, professionalism, communication, and respect.”
Why it matters: residents described property disturbance and poor behavior by crews during recent work. Council members said the city temporarily suspended the contractor’s permit after receiving complaints and that city crews are repairing some of the damage.
Council Member David Moreno thanked Comcast for its quick response and confirmed the city had staff out meeting residents and monitoring repairs. “You’ll know that we’ll be working very closely with Comcast and their future contractor to ensure that the work as it goes forward is professionally performed,” Moreno said.
Mayor Stallard and Council Member Lambert both urged better public notice and a public apology to residents. Lambert said the top complaint for weeks had been Comcast activity and asked the company to make a public statement acknowledging inconvenience to residents.
Day also described steps Comcast plans to take on communications: more proactive public notices, consistent construction updates and an improved responsiveness protocol. She provided a local contact (woodland@comcast.com) and said she would be available in the meeting hall after the presentation to speak with residents.
The council did not take a formal vote on the matter at the meeting; staff said they would continue to oversee the company’s contractor-selection and inspection process and that an inspector had been assigned to monitor ongoing work.
