DPW proposes permit digitization but flags recruitment, interagency delays for performance-based budgeting
DPW told senators a digital permitting prototype could speed status visibility and turnaround, but officials said recruitment gaps and interagency bottlenecks (EPA, land management, SHPO) limit permit throughput and must be reflected in KPIs for performance-based budgeting.
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Director Vince Areola told the committee that DPW's building-permit division currently operates with about 10 DPW staff and that DPW has identified permit-related KPIs (internal review time, permit turnaround and backlog rate). He said DPW's internal review for many single-family and small commercial permits typically takes about five to seven working days, but the overall permit timeline often lengthens because other agencies must review applications.
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