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CPPA enforcement reports rising complaints and a flurry of actions; data‑broker strike force ongoing
Summary
Enforcement staff told the board the complaint portal has logged 12,546 complaints since launch, with a roughly 125% year‑over‑year increase; the division has stepped up investigations and brought several recent enforcement actions including against data brokers and large companies.
Deputy Director of Enforcement Mike Mackow presented the agency’s annual enforcement update and priorities, highlighting growing complaint volume and recent cases.
"Through the March, so through the end of last month, we've now received 12,546 consumer complaints in total going back to when we launched the system," Mackow said, and described a near‑term year‑over‑year increase in complaints of about 125 percent. He said the most common complaint categories continue to include the right to delete and concerns about collection, use and…
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