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East Hartford IT director outlines ticketing overhaul, cybersecurity priorities and staffing needs
Summary
IT director Mr. Brown told the board his team stabilized help‑desk processes, is strengthening cybersecurity (MFA, network monitoring, disaster recovery), and manages roughly 7,500 users with a 16‑person team; the board asked about staffing ratios and the financial impact of AI, and staff agreed to provide further detail.
Mr. Brown, the district’s IT director, summarized operational work since June focused on stabilizing core services, reestablishing the help‑desk ticketing system, instituting device life‑cycle planning and strengthening data governance. "We reestablished that process," he said, describing changes intended to prioritize and close tickets more quickly.
He said the IT group supports roughly 7,500 users districtwide (about 6,200 students and 1,300…
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