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Pleasanton police report shows stable call volumes, new reporting system and emphasis on ARU and technology
Summary
Chief Afelar told the council the department handled 87,525 calls in 2025, with 18,599 911 calls, transition to a new CAD and NIBRS reporting, ARU growth (55 school evaluations, more housing placements), DUI enforcement and plans for a drone program; council members sought clarifications about response times and data comparability.
Police Chief Afelar presented Pleasanton’s 2025 operations, services and activities update to the City Council, summarizing call volumes, staffing, crime‑reporting changes and program activity.
Chief Afelar said the dispatch center handled 87,525 total calls in 2025, including 18,599 911 calls; outbound calls were about 21,000 and abandoned 911 calls numbered 1,359. He explained the department switched to a new CAD system and to NIBRS (National Incident Based Reporting System), which changes how incidents are counted and can complicate year‑to‑year comparisons. "In 2025, our response time for priority 1 was 7 minutes 26 seconds," he said, adding that emergency lights‑and‑siren responses typically put officers on scene in "between 3 and 4 minutes."
Chief Afelar highlighted program metrics: ARU (Alternative Response Unit) completed 55 Pleasanton Unified School District‑related evaluations in 2025 (up from 33 in 2024), assisted with five major encampment cleanups and helped nine individuals secure housing. The department conducted focused DUI enforcement resulting in 131 DUI arrests; fatal collisions remained at two for 2025. School resource officers responded to 323 calls for service and produced 28 reports that resulted in four arrests.
Staff also noted human‑resources and staffing data: the authorized sworn strength is 82 with one vacancy reported, seven sworn and three professional hires in 2025, six retirements and four promotions. The department described technology advances including a near‑cost‑neutral real‑time information center (RTIC), an internal drone program in development, and expanded training and volunteer contributions (more than 8,000 volunteer hours).
During council questions, staff clarified that response‑time calculations changed under the new CAD (call answered to arrival) and described how NIBRS increases incident detail; they also described checks and balances on data entry and auditing. The department and Flock Safety staff later answered council questions about license‑plate reader camera sharing and privacy safeguards.
Ending: The council received the report for information; no action was required. Staff said they will continue to return with data as the department normalizes reporting under the new systems.
