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Oakland approves third-party water-leak relief program after public questions about auto-enrollment
Summary
The Oakland board voted to adopt a third-party water-leak relief insurance program (Resolution 2610) that offers up to $2,000 per claim and enrolls customers automatically with an opt-out, a plan proponents said reduces administrative burden but raised consumer-protection concerns at the meeting.
The Oakland board voted to approve Resolution 2610, authorizing a third-party water-leak relief insurance program that will provide a maximum of $2,000 in coverage per qualifying claim (up to two claims per calendar year) and will be billed through the town’s utility system.
Supporters told the board the program is meant to reduce the administrative burden on the utility and limit the need for retroactive bill adjustments. A vendor representative described the program’s mechanics: residential customers would be charged $2.50 per month, single-occupancy commercial accounts $3.44 per month and multiple-occupancy commercial accounts $5.35 per month; customers would be auto-enrolled…
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