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Council weighs changes to sanitary‑sewer credit policy after several high bills; staff to examine ACH protections
Summary
City staff reported four recent large sanitary sewer/water claims totaling just under $7,000 and reviewed how other municipalities handle credits. The council asked staff to explore billing and ACH protections and return with options while generally keeping the current sewer credit rules for now.
Two Rivers city staff reviewed the city’s sanitary sewer credit policy March 30 after a string of high‑bill complaints that prompted council members to ask whether the policy should be more forgiving for residents facing unexpected plumbing failures.
Director Heckel framed the review as a values question for the council: the aim is to respond fairly to residents with leaks while maintaining the financial stability of the utility fund. He emphasized that the Public Service Commission restricts credits on metered water charges, so any local relief must come from the…
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