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Shelby County board to deploy Case IQ platform for incident reporting and investigations
Summary
Shelby County officials described selecting Case IQ as a new third-party incident-reporting and case-management system to collect anonymous reports, centralize investigation materials, and speed response; staff said they expect a four- to five-month build with a target launch around Aug. 1.
The Shelby County Board of Education heard a presentation on Case IQ, a third‑party incident reporting and case‑management platform the district has selected to centralize tips and investigations.
District HR leader Mr. Moore told the board Case IQ was chosen after evaluating multiple vendors because it “was the only… product that… offered a lot of additional investigative tools,” and he said the system will help the district compile anonymous tips, tag reports, and assemble evidence in one shared location for administrators and investigators.
Moore said the tool will allow administrators to forward emails into Case IQ with an associated case number, tag potential subjects and staff, loop in third‑party investigators or attorneys, and keep a running documentation trail on matters that might otherwise be fragmented across inboxes. He described the system as an additional “layer” in the district’s safety and security approach and said the vendor’s tracking tools can reveal patterns when otherwise small, isolated reports accumulate.
Board members asked whether the district’s existing Stop Tip line would work with Case IQ. Presenters said the two systems will run independently but that the district can forward reports from the Stop Tip line into Case IQ so local administrators have a consolidated record. Staff also said the board had already approved the purchase and that the presentation was informational ahead of implementation.
Administrators estimated a four‑to‑five month build window and said they expect Case IQ to be up and running in time for the next school year, with promotion to families beginning late in the current school year and heavier outreach starting in August. The district emphasized that Case IQ complements existing reporting tools rather than replacing them.
Next steps: staff will move forward with vendor implementation and return to the board as details about rollout, user access and publicity are finalized.
