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Commission questions gate counts, cardholder purge and Belle Haven room use
Summary
Commissioners pressed staff on a February spike in gate counts, an apparent drop in resident cardholders due to system purges, and low reservation rates for Belle Haven facilities; staff said sensor fixes, account-expiration rules and reporting gaps explain much of the discrepancy and will provide follow-up data.
Commissioners on the Menlo Park Library Commission raised multiple data and reporting questions at the March 16 meeting after staff presented quarterly department statistics.
Staff said the main-library February gate count that rose to roughly 26,966 appeared to reflect a reporting error tied to gate sensors failing to communicate with the portal that aggregates counts; once the portal link was fixed, counts jumped because earlier months had…
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