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Enterprise staff recommend OpenGov after in‑person demo; council to consider purchase
Summary
City staff and OpenGov representatives demonstrated an integrated public‑service platform that would centralize permitting, CRM/311, utility billing and asset management; staff recommended OpenGov after testing 16 vendors and proposed a phased rollout beginning with CRM/311 this year.
City staff recommended the cloud platform OpenGov after an in‑person demonstration to the Enterprise City Council, saying it could consolidate permitting, customer service (CRM/311), utility billing and asset management.
Staff said they screened 16 vendors and narrowed the list to three candidates before asking OpenGov to demo on site. Jake Toy, OpenGov’s regional team lead, walked council through public portals for business licensing and permitting, a citizen-facing CRM/311 ticketing system, an enterprise asset‑management map tied to GIS, and…
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