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How to report a safety concern to the Washington Metrorail Safety Commission
Summary
A recorded announcement from the Washington Metrorail Safety Commission instructs riders to report safety concerns by emailing safetyconcerns@wmsc.gov or via wmsc.gov, including train car number, date, time, travel direction, terminal station and line color; security incidents should be reported to MPD at 202-962-2121 or by text to 696873.
The Washington Metrorail Safety Commission advised riders on how to report safety concerns in a recorded announcement. The presenter said riders should email safetyconcerns@wmsc.gov or visit www.wmsc.gov and select “report safety concern.”
The announcement defined a safety concern as “a situation, practice, or breach of regulation that has the potential to cause harm to people, property, or the environment.” The presenter listed specific details to include with a report: the train car number (located above the train’s door), the date, the time of day, the direction of travel, the end-of-the-line station and the line color. The presenter added that, if it is safe to do so, riders should take photos and send them with their report.
For security incidents, the announcement directed riders to contact the Metropolitan Police Department (MPD) at 202-962-2121 or to text 696873. The presenter closed by repeating the email and website options for reporting safety concerns.
More information and the online reporting form are available at www.wmsc.gov.
