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Board tables Mediacom internet services decision to get service‑level and exit details
Summary
Fearing a no‑exit clause and unclear service‑level guarantees, the Charles City board voted to table a proposed internet services contract with Mediacom until March 30 so district technology staff can provide answers about backup connectivity, service‑level agreements and contract redlines.
The board discussed a proposed internet‑services agreement with Mediacom and ultimately voted to table the contract to the March 30 meeting to allow the district’s technology lead (April) to answer questions about service levels, backup options and contract exit terms.
Board members raised three central concerns: whether the contract prevents the district from leaving the service for the contract duration, whether there is adequate backup capacity to maintain critical systems (including PowerSchool) if the primary link fails, and whether the contract includes a service‑level agreement (SLA) specifying recovery time objectives. One board member suggested adding an explicit SLA clause and the ability to seek other services if outages exceed reasonable thresholds.
Legal review and attorney redlines were mentioned; staff said attorneys had proposed edits that were being discussed with Mediacom and that the district could bring a finalized contract back once those items were resolved. The board voted to table the matter to allow staff to present the redlined contract language and SLA terms at the March 30 meeting.
