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City staff say revised ERU billing fixed commercial invoicing inconsistencies
Clive City Council · November 13, 2025
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Summary
Clive staff described a year-long effort to recalculate commercial ERUs by parcel (PIN) and feed corrected data into the utility-billing system; the change did not reduce costs but reduced billing errors and improved customer clarity.
Corey Phillips, who led the project, told the council the city stopped splitting a parcel’s calculated ERU across multiple water meters and instead recalculated ERUs using parcel tax PINs and a new policy table. "No. But it saved us the embarrassment of billing incorrectly," Phillips said…
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