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Dig Alert and USA North report record ticket volumes and policy shifts as board weighs design‑ticket rules
Summary
Regional notification centers told the board 2025 brought record ticket volumes and an increase in renewals and auto no‑responses; Dig Alert announced it will stop manually sending no‑response tickets and described outreach and website updates, while staff and members discussed design tickets, renewals versus remarks, and homeowner exemptions.
Regional notification centers presented a data‑heavy update at the Feb. 29 California Underground Safety Board meeting, describing 2025 as a high‑volume year for 811 activity and recommending changes to improve clarity for excavators and operators.
James Wingate (USA North 811) and Amber (Miss) Diamond (Dig Alert) summarized 2025 statistics: ticket volumes increased markedly, with Dig Alert reporting more than a million tickets when auto no‑responses are included. Dig Alert stopped manually creating no‑response tickets as of Jan. 1, 2026 and is emphasizing auto‑generated codes and other ticket types to capture disagreements between excavators and operators. USA North reported renewal rates of about 41% in 2025 (renewal = excavator confirms original marks…
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