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Appomattox social services director reports staff growth, backlog eliminated for CPS cases
Summary
Appomattox County’s Department of Social Services director told the board the office grew from six to 18 staff, a new phone system and state connectivity have improved operations, and CPS first‑contact backlog has been cleared with 100% compliance for January; benefits timeliness for SNAP/Medicaid has improved though not yet at state targets.
Alicia Wright, director of the Appomattox County Department of Social Services, told supervisors at the March meeting that the department has substantially increased staffing and improved service timeliness.
Wright said the department grew from six to 18 staff since she arrived, implemented a new phone system that allows tracking of inbound and outbound calls, and established a domain connection to the Virginia Department of Social…
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