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Taos County Central Dispatch reports more than 2,300 monthly calls; director highlights dispatcher workload
Summary
Central Dispatch reported roughly 2,764 total calls pushed in January and about 2,374 in February; the director said dispatchers coordinate multi-agency responses and praised procurement and staff support.
Roberto Saragoa, 911 director for Taos County Central Dispatch, presented monthly agency statistics on March 3 showing high volumes of service calls and multi-agency coordination needs.
Saragoa said dispatchers pushed roughly 2,215 law-enforcement dispatches and 2,764 total calls in January, and roughly 1,800 law-enforcement dispatches and 2,374 total calls in February. "Our dispatchers are trained…they have to basically be the quarterback," he said, describing how 911 operators assess location and required response (police, fire, medical) and dispatch appropriate agencies. Saragoa and several commissioners praised dispatch staff and procurement support; one commissioner said next month’s recognition will honor dispatchers as first responders.
Commissioners asked about seasonal patterns and how data is used to allocate resources; Saragoa said technology and mapping help analyze call trends to guide deployment and strategy. Staff discussed plans to refine reports and make statistics available on the county website.
