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State outlines 988 crisis continuum plan, flags gaps in mobile response and warmline funding

Commission for Behavioral Health · March 27, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Cal HHS officials told the Commission for Behavioral Health that California's 988 system has grown rapidly but still lacks capacity in mobile crisis response, warmline coverage and rural routing; they urged targeted investments from the Mental Health Wellness Act in the run-up to 2027 funding decisions.

Cal HHS officials gave commissioners a wide-ranging briefing on California's crisis care continuum, saying the 988 lifeline has become an important entry point but that the state must shore up mobile crisis teams, warmlines and post-crisis services to make it work reliably.

"We've introduced 988 in the past three years," said Dr. Buouie, Cal HHS's presenter to the commission, describing the state's 988 implementation and the agency's five-year plan under the Miles Hall Lifeline and Suicide Prevention Act. "Most calls are resolved during the contact — about 95 to 98 percent — but we still need to connect the small share of people who need mobile response or a safe place for help."

The presentation described the architecture of the crisis continuum: statewide 988 centers (California has 11), county hotlines, mobile crisis teams, crisis receiving and stabilization facilities, and post-crisis step-down care such as peer respites and short-term residential programs. Cal HHS staff…

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