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Comcast tells San Bruno council network buildout is on schedule; highlights donations and customer transition plan
Summary
Comcast representatives told the council the company's citywide network hardening is complete, field buildout is on track for late October in remaining areas, and the firm is providing community donations and customer transition support in San Bruno.
Comcast officials updated the San Bruno City Council on the company's progress rolling its network into the city and described community investments and customer‑transition steps. "We're proud to be making significant investments in San Bruno," David Tash, Comcast's regional senior vice president for California, told the council during the Sept. 9 meeting.
Tash said Comcast has completed network hardening and that a city map shown to the council marked completed neighborhoods in green, areas in progress in orange and final legs in yellow. Jonathan Fischer, vice president of construction and engineering, said completed work is in green and that areas in orange will be finished "by the end of September," with the remaining yellow sections expected "in late October." Fischer added the company has targeted earlier, lower‑customer areas for initial conversion to minimize disruption as the migration expands.
Tracy Mingo, Comcast's vice president of technical operations, described the company's customer care approach: a five‑step “white‑glove” process including mailed welcome letters, legal notices, door tags, phone outreach and technician installations. She also emphasized a device upgrade: "San Bruno is one of the first communities where every customer is receiving our newest XB10 modem," which Comcast says supports hundreds of household devices.
Marcos Vicente, regional CFO, highlighted community engagement and donations tied to the transition, saying Comcast had donated $50,000 to the San Bruno Education Foundation and provided about $30,000 in in‑kind support (screen equipment and sponsorships) for local events. "This is just the beginning," Vicente said, describing planned digital skills workshops and other sponsorships.
Council members offered no substantive questions during the public Q&A period and thanked the Comcast team for the update. The presentation materials and timeline indicate Comcast expects to complete the technical buildout before converting remaining city customers and continues to emphasize communication and on‑site support for residents during the transition.
Next steps: Comcast will finish in‑progress neighborhoods this month, begin final conversions in late October and continue community outreach and technician support for customer migrations.
