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Youth presenters say Merced Connect reports closed without repairs; city IT, public works pledge investigation
Summary
Youth United presented evidence that Merced Connect work orders were marked complete though problems persisted in parks. IT and public-works staff asked for specific work‑order IDs and promised to investigate and improve follow-up reporting.
Youth United presented a packet at the Merced town hall showing multiple Merced Connect work orders the group said were closed while playground equipment, basketball courts and other park features remained unrepaired. City IT and public‑works staff acknowledged problems with the app after its March launch and promised to review specific cases and improve follow-up communications.
Crystal Ramos, program manager for Youth United, introduced a stack of printed reports documenting park complaints and closures. Youth presenter Adrian Chaheda told the council the Merced Connect app has roughly 100 downloads despite a 100,000‑resident city and asked, “How much of the…
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