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West Hollywood staff highlight new resident app, consolidated permitting portal and fiber expansion to speed city services
Summary
City presenters described a resident service‑request app that routes photo‑based work orders, a consolidated Tyler permitting and licensing portal that centralizes applications and reviews, and ongoing fiber builds that enable public WeHo Wi‑Fi and other smart city uses.
West Hollywood officials on Monday walked residents through how the city maintains streets, parks and public facilities — and described new digital tools intended to speed responses and increase transparency.
"If you see something wrong, take a picture of it, and it automatically creates a work order," said Helen Collins, introduced as director of public works, urging residents to choose specific categories in the city app so requests route directly to the responsible team rather than into a 'miscellaneous' queue.
The city also described a recently implemented enterprise permitting…
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