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San Dimas council authorizes RFP for management of Charter Oak Mobile Home Estates after residents urge change
Summary
After residents sharply criticized the prior management firm at public comment, the San Dimas City Council authorized release of an RFP to find new property management for Charter Oak Mobile Home Estates and Monte Vista senior apartments, emphasizing senior residents' quality of life. The motion passed 4-0.
The San Dimas City Council on March 24 authorized staff to release a request for proposals (RFP) to identify a new property manager for Charter Oak Mobile Home Estates (185 spaces) and the adjoining Monte Vista senior apartments (12 units).
The action came after several residents urged the city to consider alternatives to private management and to prioritize senior residents' wellbeing. "I think that the city should hire a management team as independent contractors and let them run the park with the city having the oversight," said a resident identified in the record as Cathy during oral communications. Another resident said the previous firm had been "one heck of a non-management company." Jonathan Ermuzka, a part owner of Homes by Millennium, also urged the city to consider direct management, saying the city "has all the tools" and staff who could operate the property.
Staff presented the item as consent item 5 but it was pulled for discussion. Lily, housing staff, said the Housing Authority owns the two properties and that the current management firm provided written notice terminating its agreement effective Aug. 31, 2026. Staff told the council the contract was originally a five-year agreement effective Jan. 1, 2023, and that the city has identified 21 firms that specialize in mobile-home-park management and will publish the RFP on the city website. "Staff will bring back the award of contract service to the housing authority once the RFP review process is completed and a qualified management firm has been identified," the staff presentation said.
Council members emphasized quality-of-life provisions that were added to the draft RFP, including stronger customer-service standards and requirements that the selected firm coordinate events and social activities for seniors. The council voted to authorize release of the RFP by voice vote (motion carried 4-0).
Next steps: staff will release the RFP, accept proposals, and return to the Housing Authority with a recommended award after evaluation of respondents.
