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South Lake Tahoe council demands meeting with Liberty Utilities over closure of local walk‑in payment center
Summary
City council voted to send a letter to Liberty Utilities and seek a public meeting after residents warned closing the town’s only walk‑in payment option would harm unbanked residents and older customers; council asked staff to explore alternative in‑person payment options and to copy the CPUC if needed.
The South Lake Tahoe City Council on Tuesday moved to send a modified letter to Liberty Utilities and invite a Liberty representative to appear before the council after residents and council members said the utility’s planned closure of its local walk‑in payment center would disproportionately harm people who rely on cash and in‑person customer service.
Public commenters described recurring billing errors, long hold times with customer call centers and barriers for residents living paycheck‑to‑paycheck who cannot easily access banking or online payment. "Liberty is closing their only local in‑person bill paying facility where people could walk in with cash and pay their…
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