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City staff answers FAQs about citizen engagement app
Summary
City staff walked residents through four frequently asked questions about the city's engagement app, clarifying that an account and PIN are needed only on first login, guests must use a utility-bill PIN to access payment features, the app is provided by Granicus and links to the city's BSNA payment system, and that both debit and credit payments are supported.
A staff member walked through four frequently asked questions about the city's citizen engagement app, saying users need an account number and PIN only the first time they sign in. "Do I need an account number and PIN every time I log in? And the answer is no," the staff member said.
The staff member said the app functions like many consumer apps: once a user sets up an account, they remain signed in through the app. They added that users may also choose to use the app as a guest, but guests must log in each time using the PIN printed on their utility bill to…
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