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Agency official outlines pothole response, urges residents to use 3-1-1 app
Summary
At a town meeting, an agency official described how the public works department is handling pothole repairs — prioritizing hot-mix patches when available, targeting a 48-business-hour response time, and using a pavement-condition index to direct limited funds. Residents were urged to use the rebranded "big red 3 1 1" reporting app.
A committee member opened the discussion by saying, "I will give DPW a lot of credit because" the department has been responsive to pothole reports, and mentioned staffer Chanel would follow up on specific locations.
An agency official described the town's rebranded reporting system — called the "big red 3 1 1" app — and urged residents to download the app and include location-enabled photos so crews can find and fix issues. "Use the big red 3 1 1 app," the official said, adding that photo location data lets crews go directly to the reported site.
The offici…
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