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Staff reports $36,622 in annual revenue, NPS of 92 for Branch Connection second-quarter
Summary
Staff presented the Branch Connection second-quarter operational report, reporting $36,622 in total revenue, 16,979 membership scans (5% quarter-over-quarter growth), 11,053 program participants and an NPS of 92; board members asked for a clearer revenue breakdown and clarified veteran eligibility rules.
Jackie, a staff member presenting the Branch Connection second-quarter report to the Senior Advisory Board, said the program recorded $36,622 in total revenue for the fiscal year-to-date and listed rentals, membership fees (including SilverSneakers), membership renewals and trip fees as the main revenue components.
Jackie said membership scans for the quarter totaled 16,979, a 5% increase from the prior quarter, and that program participation reached 11,053 across 287 programs — a 48% increase year…
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