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Utility billing manager to review past-due account procedures and outreach to prevent service interruptions
Summary
The utility billing manager will present standard procedures for past-due accounts, emphasizing communication steps and proactive outreach to avoid water service interruptions.
Alyssa Warner, communications coordinator, said the city’s utility billing manager will walk through standard procedures for handling past‑due accounts at the May 11 workshop, with a focus on communication steps and proactive outreach aimed at preventing water-service interruptions.
Warner framed the presentation as a review of the city’s existing procedures and outreach practices rather than a proposal for new penalties or cutoffs in the preview. The walkthrough will describe the sequence of communications staff use before service disconnection and how proactive outreach is used to reduce interruptions.
Why it matters: Clear billing and outreach practices affect households at risk of service interruptions; transparency about communication steps helps customers understand available options.
The presentation will appear on the May 11 workshop agenda; no changes to policy or the billing schedule were announced in the preview.
