Provo customer‑service staff demo SeeClickFix: map pins, registration options and 311 intake

City customer‑service staff demonstrated SeeClickFix, the service‑request platform that Provo uses for nonemergency reports such as potholes, damaged signs, park strip trees and other infrastructure issues. Lindsey Rasmussen, training and quality coordinator, led the demo and emphasized the platform’s mapping, update notifications and multiple reporting pathways.

"It's how you report nonemergency cases," Rasmussen said, describing the app and the web portal’s interactive map. She pointed out a feature that allows users to drop a pin to mark the exact address of an issue, which staff said speeds assignment and reduces ambiguous location descriptions.

Britney Dansley, the call‑center manager, explained intake options: callers can report via 311, users can create an account to receive email updates, or they may file reports anonymously (with limited follow‑up). Dansley said all reports—whether by phone, app or web—are routed through the same assignment workflow and sent to the appropriate department, which posts progress comments in the case record.

Presenters noted some service limits: seasonality affects timelines for plantings and sidewalk work, and a previously available in‑app 'thank you' feedback feature was removed by the vendor. They distributed a QR code and printed cards to help residents download the app and encouraged people to register for update emails or use 311 if they prefer phone assistance.

Staff offered to follow up on specific cases and to help residents who need assistance creating accounts. The demonstration ended with a brief Q&A and an invitation to use the West District webpage for updates and contact information.