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Council reviews renewal of automated nonemergency call system amid AI security and user‑experience concerns
Summary
Laurie Pesci briefed committees on renewing the Aurelien automated nonemergency‑call system; staff said it handles nonemergent routing for most of the county, there are QA meetings with the vendor, and a COG board meeting will gather further feedback; members raised security questions about AI vendors and asked for additional briefings.
The Public Safety committee revisited a renewal resolution for a master services agreement with Needle Inc., doing business as Aurelien, to process nonemergency calls using automated voice assistance for Summit County public safety answering points. Laurie Pesci of the Executive’s Department of Public Safety said the system, implemented a year ago, handles nonemergency routing for the combined center (SCCC) that…
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