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First Call for Help tells school board it answered 95,026 crisis calls last year and runs 24/7 local services

Grand Rapids Public School District Board · April 21, 2026
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Summary

Representatives from First Call for Help briefed the Grand Rapids school board on 24/7 crisis lines, a walk-in crisis center, veteran and adolescent crisis teams, a sharing fund for one-time assistance and transportation partnerships; the agency said it answered 95,026 calls in 2025.

Representatives of First Call for Help told the Grand Rapids Public School District board that the nonprofit operates 24/7 crisis and referral services serving a multi-county area and that last year its centers answered 95,026 calls.

Cree Larson, executive director of First Call for Help, said the organization runs the regional crisis lines and the 988/Text/Chat backup for much of Minnesota and staffs a walk-in crisis center that triages housing, mental-health and other emergencies. "Everything that First Call does is at no cost to a family," Larson said, describing in-house…

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