Social services director warns state call‑center plan and legacy software risk more benefit errors
Montezuma County social services staff told commissioners that a proposed state call center and incompatible legacy systems are driving benefit errors and overpayments, and the county will continue internal quality assurance and fraud screening while awaiting state fixes.
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The Montezuma County Board of Social Services accepted the March 2, 2026 minutes and February financials totaling $1,558,114.63 and heard staff warn that state plans to centralize some benefit calls could increase errors and overpayments.
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