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Social services director warns state call‑center plan and legacy software risk more benefit errors
Summary
Montezuma County social services staff told commissioners that a proposed state call center and incompatible legacy systems are driving benefit errors and overpayments, and the county will continue internal quality assurance and fraud screening while awaiting state fixes.
The Montezuma County Board of Social Services accepted the March 2, 2026 minutes and February financials totaling $1,558,114.63 and heard staff warn that state plans to centralize some benefit calls could increase errors and overpayments.
Laurel (Social Services Director) told commissioners that Colorado’s plan to centralize Medicaid calls and route other benefit questions back to counties could create delays and confusion for many clients who receive multiple benefits. She said the county had…
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