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Caregivers testify they went unpaid for months as lawmakers are urged to pass SB498

Connecticut General Assembly Human Services Committee · March 18, 2026
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Summary

Dozens of personal care attendants and family caregivers told the Human Services Committee that payroll failures after a fiscal-intermediary switch left many unpaid or underpaid for weeks or months; witnesses blamed both GT Independence and gaps in state processes and urged passage of SB498 to protect paychecks and require better notice and oversight.

Dozens of personal care attendants, family caregivers and union representatives told the Connecticut General Assembly Human Services Committee that a switch to a private fiscal intermediary and a series of administrative problems left thousands of caregivers without pay — sometimes for months — and urged the committee to pass SB498 to protect paychecks and improve oversight.

"I started crying. I panic," said Leticia Council, a personal care attendant of two decades, recounting the first time she did not receive a paycheck. "We already live paycheck to paycheck…we still show up for work." Several witnesses described rent loss, repossessed cars and mental-health crises after paychecks failed to arrive.

Union representatives and caregivers described overlapping…

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